Please wait for a site operator to respond.
You are now chatting with 'Sydney'
Sydney: Hello, how may I help you?
Sydney: Hi David.
david: i'm unabnle to get this to work
david: i'm running vista
david: and everytime i go thru the upgrade, it dies on me
david: the blue light goes out
Sydney: I apologize for the inconvenience that caused you.
Sydney: Let me assist you with that.
Sydney: May I know your magicJack phone number please?
david: i typed it before i came here
david: 5515-8972102
david: 515
Sydney: Is the magicJack plugged right now?
david: yes
Sydney: Are you using the USB extension cord?
david: no
david: i pliugged it directly into the laptop
Sydney: Please plug the magicJack to another USB port and check if the blue light lit up.
david: it comes on then goes out
david: i plugged it into the other usb port
david: i had no problems with my other laptop
Sydney: Okay.
Sydney: Okay, I see.
david: ok, now the blue light is on, from taking it out and putting it back into the port
david: now it went out
Sydney: Please try to plug the magicJack with the USB extension cord this time and check if you can see the blue light lit up.
david: i dont know where that extension cord is
Sydney: Okay.
Sydney: Do you see the magicJack icon on the desktop?
david: i have two laptops both running vista premium
david: a sony and a dell... sony works, but dell wont
david: no
Sydney: Okay.
Sydney: On the keyboard, press the Windows/Flag button together with Pause/Break.
Sydney: One moment please...
Sydney: Let's try this.
Sydney: Click on the Windows button (new "Start" button), then click on "Computer".
Sydney: On the "Organize" menu, then click on "Folder and Search Options".
Sydney: Okay.
Sydney: Yes.
Sydney: Do you se the Organize menu on the menu bar?
Sydney: Please let me know what are the options that you see on the top bar?
Sydney: On the "Tools" menu, click on "Folder Options".
Sydney: Click the "View" tab.
Sydney: Still on "My Computer" and double-click on your hard drive (usually called C:\).
Sydney: We are trying to let you see what are the icons that you see under "ug00000" folder.
Sydney: Do you mean that you did not see the Show hidden files and folders" option?
Sydney: Okay.
Sydney: Please click OK.
Sydney: Still on "My Computer" and double-click on your hard drive (usually called C:\).
Sydney: 3. Double-click on "Documents and Settings".
Sydney: Find and double-click on the folder that has the user name you use when logging in to Windows.
Sydney: Double-click on "Application Data" and double-click on the folder named "mjusbsp"
Sydney: Double-click on the folder named "ug00000".
Sydney: Okay.
Sydney: Please follow these steps.
Sydney: Please unplug your magicJack.
Sydney: Go to "Start" in Windows and click on "Run".Type in: regedit and then press "Enter" or click "OK".
Sydney: Do you see the Registry Editor now?
david: yes
and then i connected again, and this time i got switched to someone 'higher' up?
i smoked a joint afterward and decided to post this in hopes of those who are lookiing to save some money use MagicJack. really would recommend them since they have provided me with good service for the last 2 months. but take it from the horses' mouth. thesee are the only peop0le you get to deal with when it comes to providing you with any technical support. the concept is really good on paper, but when it's implemented, it's another story.
so out of a scale of 1-10, i'll give it a 8. a 10 would have been made if only they didn't hire these indians to support americans' needs when it comes to technical issues. fine for cooking, but not for troubleshooting.
but that wasn't the end of it. i had to get some answers, and i was wrong from trying to get them from india. see for yourself:
Please wait for a site operator to respond.
You are now chatting with 'Crystal'
Crystal: Hello, how may I help you?
david: please read the transcript from my previous chat session
Crystal: Hi, David.
Crystal: One moment please...
david: it's at http://www.farpoint.org/mjchat.txt
david: i'm assuming that the past 2 support persons dropped because i pasted that into this window
Crystal: Thanks for that information.
Crystal: No accounts found for phone number = '55158972102''
david: 55-203
david: 515-897-2102
Crystal: Thanks
Crystal: Account 8572136 - DAVID SCHMIDT
Crystal: Phone No: (515) 897-2102
david: yes
Crystal: May I know if you are using the USB extension cord?
david: when it's working
Crystal: Please try not to use it for now.
david: no
Crystal: Do you have any anti-virus/firewall on your PC?
david: no
Crystal: Okay
Crystal: Is your magicjack device plug in now?
david: yes
david: it's dark, no blue light
Crystal: Please unplug your magicJack device and plug it back after 2 minutes.
david: ok
david: the blue light comes on
david: and stays on for a minute then it goes out
Crystal: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Crystal: http://upgrades.magicjack.com/upgrade/upgrade.exe
Crystal: Please click on the link and log on to your account.
david: what are you trying to accomplish here?
Crystal: This will uprade your magicjack settings, David.
david: i've upgraded 5 times today
Crystal: Please try it again, David.
david: i cant, the blue light went out
david: it's telling me to plug the thing in
Crystal: Do you have any error message on your screen, David?
david: no
david: this is a lot of trouble
Crystal: Please go to“Control Panel” then go to “Internet Options”, under “Privacy” tab, slide the bar down to “Accept all cookies”. Under “Security” tab, click on “Trusted Sites” then click the “Sites” button.
david: why dont you jus send me a new unit
Crystal: We need to fix it first, before we can go for a replacement, David.
david: now what?
Crystal: Un-check the box at the bottom left of the window that says “Require Server Verification”.
david: i shouldnt have to reset my security settings
david: there is no require server verification
Crystal: Type the following address into the text bar, reg.talk4free.com then click the “Add” button, and also type in the following address, my.magicJack.com and click “Add” then “Close” then “OK”.
david: there is no web page there
david: i get an Oops this link appears broken
david: http://reg.talk4free.com/
Crystal: Type the following address into the text bar, reg.talk4free.com then click the “Add” button, and also type in the following address, my.magicJack.com and click “Add” then “Close” then “OK”.
david: neer're mind i know what you wanted
david: done
Crystal: Thanks for cooperating, David.
Crystal: I know we can fix this.
Crystal: Just believe :)
david: ok, i plugged it back in
david: up came explorer window for that new 'drive'
Crystal: Please go to “My Computer” and look for the 2 magicJack drives. Right click on those drives and look for the “Format” option and click it then set the File System to “FAT” and volume label as “PHONE”. Unplug magicJack, wait for 15 seconds and plug magicJack back in.
david: and i have dialtone for two seconds
Crystal: came explorer window for that new 'drive'
Crystal: Crystal: Please go to “My Computer” and look for the 2 magicJack drives. Right click on those drives and look for the “Format” option and click it then set the File System to “FAT” and volume label as “PHONE”.
david: it wont let me format
Crystal: Unplug magicJack, wait for 15 seconds and plug magicJack back in.
david: jthe blue light went out before i unplugged it
david: i'm telling you this aint gonna fix it
david: i got it to format
david: so that's working now
david: windows was unable to complete the format
david: the blue light went out
david: and windows lost it
david: i'm telling you, this aint gonna get fixed by any methods you're going to have me use
Crystal: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'April'
david: dammit
david: i plugged the magic jack into the other laptop running vista
david: and it wouldnt get recognized
david: now i'm without phone
david: completely
April: Hello David
April: Hi, this is supervisor April.
April: How are you?
April: Please allow me to read your previous conversation so that I can assist you further.
david: because of our messin with this unit, i've lost the ability to plug it into my other vista laptop where it WAS working
david: now there's 0 bytes on the thing
david: error broken storage
April: One moment please...
david: when i try to upgrade it on the other "working' machine
April: I am doing something for your account, please unplug the device for a while and wait for my instructions
david: iit's unplugged now
April: One moment please...
April: Thank you
April: Please plug it back again.
david: plugged in
April: Can you see the magicJack icon in your dial pad?
david: .it's asking me if i wanna scan and fix
david: i see no mj icon
david: i see a 'removable disk' in explorer
david: what do you want me to do??
April: Are you sure there is no magicJack icon at all?
david: yes
david: where is this icon supposed to be?
david: what do you want
david: e to do about the scan and fix window?
April: Please do not do anything on that window
April: Magicjack icon should appear in your system tray.
david: nope and the light went out
david: that's what i'm saying, i've got a bum device
david: send me a new one
david: this is costing me more than i'm saving
david: the previous attempt at formatting the thing left it unuseable
April: Please try using another USb port, David,
david: i did
david: same thing happens
david: it wont even work on the machine it WAS working on
April: Please plug it back to the computer it was working before
david: i get a warning, you must plug magicjack into usb
April: Good
April: Please go to My Computer (click my computer icon)
April: Look for 2 magicjack drives
April: It could be under Phone or Removable device or under your hard drives..
david: ok, i got it formatting on the 'working' computer
April: No, please do not go ahead of me
April: Please tell me the magicJack drive letters
david: ok i think i've got it worki ng again on the 'working' laptop
david: vista #1
david: vista laptop #2 is the problem area
david: usb device not recognized
April: Okay, good
david: the blue light went out
david: so i'm stuck on the 'non-working' vista laptop
April: On Vista #2, the problem is not on the unit, it's the computer system itself
david: why would the blue light go out?
April: There is a problem on recognizing the drives on the USB port
david: .it's not working on the #1 machine either
david: i was premature in my blief that it was working
April: When you were able to fix it, please do not plug it back again to Vista #2 because the unit is not working there and it will give an error on the unit
david: ok .i have dialtone on #1
April: Is the dial pad up now?
david: yes
david: my contacts are gone
david: but that's alright
david: wish there was an import feature on the thing
david: maybe next edition
April: Yes, please try to make a call now
david: of the upgrade
April: I understand. Not now
April: Yes, please try to make a call now
david: call made and completd
April: Good, please do not plug it again to Vista 2
david: the problem is i'm selling the laptop #1
david: ok, i wont, trust me
david: so now what?
April: It won't work on your laptop #2, David
April: We can do nothing about that. I am sorry
david: why .not?
david: ok
david: this is a brand new laptop too
April: There is something on that laptop that is incompatible on in conflict, David
david: well, i'm selling the thing probably tomorrow
david: so i'll be without a phone
so, for the dell laptop, i can't get it to work. i was only able to get it to work on the sony laptop after formatting the device, and upgrading it once again. this time i'm leaving well enough alone. and i'll take this dell back tomorrow, or monday. for one thing, when i'm typing in a browser window every so often, i'll hit one of the keyboard shortcut keys (say, t for a new tab, p to print, that type of shit) so i was unable to continue without interruption. have you ever tried to type on a computer where each key represented a command? really frustrating.
anyway, that's my day today.
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