incompetence defined (again)

The SBA has only processed half the number of loans it did in a similar period after last year's Florida hurricanes, despite having hired more staff. USAT has previously suggested the culprit was a glitchly computer "upgrade." Another potential factor not explored by USAT: The head of the SBA is a former GOP fund-raiser who appears to have little relevant experience and previously headed up the SBA's bumbling response to 9/11.