the Dumbification Of America continues....

DesMoinesRegister.com: "A government investigation found the people who answer telephones for the Medicare help line gave inaccurate responses to questions from callers about one-third of the time. When customer-service representatives were asked about the $600 subsidy to help low-income people buy drugs, they gave the wrong answer 55 out of 70 times. One representative didn't understand that 'trunk strength' in the script he was reading from meant upper-body strength. So he told a senior Medicare would pay for a wheelchair only if he had adequate space to fit it in the trunk of his car."